EAST43 | +61 2 9380 8438|info@east43.com.au
/Terms and Conditions
Terms and Conditions2018-10-26T09:07:03+00:00

TERMS AND CONDITIONS

Please note that all prices displayed on our website are in Australian dollars and are inclusive of GST.

We currently accept payment using Mastercard, Visa, American Express and PayPal.

EAST43 will not store any personal financial information.

Your contact information may be used by East43 to notify you of upcoming sales and promotions.

REFUND POLICY

East43 would like our customers to feel happy and confident buying on our online store and will endeavour to help you with any enquiry, exchange or special request you may have.

Please contact Bev, Pia or Ilkin on info@east43.com.au and we will gladly help where we can.

We make every effort to display the most current and accurate product inventory information. East43 reserves the right to make changes to product description and pricing from time to time as we see fit.

Please note that returns are only accepted on full price items. Sale items cannot be returned or exchanged.

Should you wish to arrange a return, please notify us within 24 hours of receiving your item at info@east43.com.au  and include a brief explanation of the reason for the return.

Any item returned will require the following;

-proof of purchase,

-the original label to be intact,

-the garment to not be worn, washed or damaged in any way,

– be in the original condition and packaging.

We do not offer cash refunds on returned goods however will gladly exchange for a different size or a store credit note.

A refund will only be possible if the item is faulty. In that instance please contact info@east43.com.au with photos and, after we have received the item and reviewed the fault, we will discuss the refund process.

A store Credit Note will be emailed to you upon receipt of the initial item, and after having met the requirements listed above. This Credit Note can then be used for in store or online purchases. It does not include the freight costs.

EAST43 will accept your return merchandise if it is received within a 7 day period for domestic purchases and 14 days for International purchases.

These time frames need to be met in order to receive the exchanged item or store credit note.

East43 will not be liable for return shipping costs or shipping on exchanged items.

SHIPPING

Domestic

East43 offers free domestic shipping for all online purchases over $300.00

Domestic shipping within Australia is $20 and will take 1-3 business days with tracking.

Shipping to New Zealand is $25 and will take 4-7 business days with tracking.

Online Orders can be picked up in store once confirmation of payment has been received.

International

All international shipping will be priced according to the following table;

UK                              USA                           EU                              ASIA

65                               55                               65                               45

Over 2 kgs please contact us for a shipping quote.

International delivery times will vary and may be between 5-7 days. Please notify us on info@east43.com.au should you have any special delivery requests. Express delivery for International orders can be arranged for an added cost.

As you can appreciate we are a small store and will make every effort to have the item shipped to you as per your instructions however sometimes the couriers and postal system have delays which we will not be responsible for.

Please note that all shipments outside Australia may be subject to import duties and taxes, which are levied once a shipment reaches your country. As we have no control over these charges and cannot predict what they may be, additional charges for customs clearance must be borne by you. We recommend that you contact your local customs authority to determine the import taxes and costs and a landed cost price prior to submitting your order.

The customer is liable for any loss or damage in the shipping process.